View and process orders
Open Orders and use the status or date filters to find an order. Confirm the customer, fulfilment method, items, notes, total and payment state before moving it to the next status.
Ordio presents the next relevant action:
- Accept the order.
- Mark it as in preparation.
- Mark it ready for collection or out for delivery.
- Mark it complete after handover.
Export orders
Choose a date range and status in Orders, then select Export CSV. The file includes customer, item, fulfilment, payment and total information for the displayed orders.
Cancel an order
Open an active order, select Cancel order and confirm. Completed and cancelled orders cannot be reopened.
Contact a customer
Open the order and select Message customer or Call. Confirm the customer number before discussing the order.
Manage products
Use Products to create categories and manage items. Download the CSV template when importing several products at once.
Manage coupons
Use Coupons to enter the code, discount and minimum order. Make the coupon active when it is ready to share.
Manage locations
Use Locations for collection, delivery, payment choices and delivery fees.
Update the storefront
Use Appearance for the business name, logo, storefront text, cover image, footer text and brand colours. Use Locations for contact details, opening hours, collection, delivery and delivery fees. Use Settings for country, currency, timezone, payments, notifications and order status.